Privacy Policy

How we collect, use, and protect your information

Last Updated: July 14, 2025

Introduction

Agatrading d.o.o. ("we," "our," or "us"), with registered office at Triglavska cesta 49A, 4260 Bled, Slovenia, is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian data protection legislation. This Privacy Policy explains how we collect, process, use, and safeguard your personal information when you visit our website or engage with our services.

As the data controller, we are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently. Please read this Privacy Policy carefully to understand your rights and our obligations regarding your personal data.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you interact with our website or services, we may collect personal information that identifies, relates to, describes, or is capable of being associated with you, such as:

  • Name, email address, phone number, and company information
  • Billing and shipping address
  • Payment information (processed securely through our payment processors)
  • Job title and professional information
  • Communication preferences

Usage Data

We may automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:

  • Device and browser information
  • IP address
  • Operating system
  • Referring webpage
  • Pages visited and time spent
  • Click patterns and interactions with the website

How We Use Your Information and Legal Basis

We process your personal data only when we have a valid legal basis to do so under GDPR Article 6. The purposes and legal bases for processing are as follows:

  • Contract Performance: To provide, operate, and maintain our services; process and fulfill orders, quotes, and service requests; and respond to your inquiries (Legal basis: performance of a contract or pre-contractual measures)
  • Legal Obligation: To comply with legal and regulatory requirements, including tax and accounting obligations (Legal basis: compliance with legal obligations)
  • Legitimate Interests: To communicate with you about relevant products and services; conduct research and analysis to improve our offerings; protect against fraudulent or unauthorized transactions; and maintain the security of our systems (Legal basis: legitimate interests, balanced against your rights and freedoms)
  • Consent: To send marketing communications where required by law (Legal basis: consent, which you may withdraw at any time)

We will not process your personal data for purposes that are incompatible with the purposes for which it was originally collected, unless we have obtained your consent or are otherwise permitted or required by law.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Data Security and Retention

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include secure data storage, encrypted data transmission, access controls, and regular security assessments.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable. We continuously review and update our security practices in line with technological developments and industry best practices.

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the purposes for which it is processed, and applicable legal requirements. When personal data is no longer needed, we will securely delete or anonymize it.

Your Rights Under GDPR

As a data subject within the European Union, you have the following rights regarding your personal data:

  • Right of Access: You have the right to obtain confirmation as to whether or not we process your personal data and, where applicable, to access that data and receive information about its processing.
  • Right to Rectification: You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.
  • Right to Erasure ("Right to be Forgotten"): Under certain circumstances, you have the right to request deletion of your personal data.
  • Right to Restriction of Processing: You have the right to request restriction of processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal data on grounds relating to your particular situation.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) or your local supervisory authority.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month of receipt, in accordance with GDPR requirements.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

International Data Transfers

Agatrading d.o.o. operates primarily within the European Economic Area (EEA). When we engage third-party service providers that may transfer your personal data outside the EEA, we ensure that appropriate safeguards are in place in accordance with GDPR requirements. This includes the use of Standard Contractual Clauses approved by the European Commission or ensuring that the recipient is located in a country with an adequacy decision.

We are committed to protecting your personal data regardless of where it is processed, and we will only transfer data internationally when necessary and with appropriate legal protections in place.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information on our website. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Agatrading d.o.o.
Triglavska cesta 49A
4260 Bled, Slovenia
Email: info@agatrading.si